The Technical Support Platform for all your Internet issues

 

Home office survival kit

We hope you are safe and healthy in this unprecedented pandemic.

We all want to make a contribution at a time like this. Our expertise is in keeping the Internet up and running, with a focus on the home network. So, for millions that are relying on that connection to the outside world today, we are providing our app and remote support solution for free.

Learn more


Get Help

The app will help you identify bottlenecks and fix them by testing your Internet.

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Provide Help

The remote support solution will allow you to help others, who lack the expertise.

Register for free

 

We’ll also let you use our secure and easy video & web conferencing tool when you want to be sure nobody is watching. Just click the button and share the URL with anybody.

Start a call

Internet outages are one of the world’s biggest challenges. We want to solve them and your feedback would help. We’d love to hear how wenewa is working for you.

Feedback

Use cases


visualises all network components and their malfunction, both to end-users and remote support experts, allowing effective local network support.

creates a business opportunity for customer support providers by matching them with users who need help.

The following use cases describe how adds value for local network support:

Effective Remote Support

Capture the technical issues in the customer’s local network.

Triage: Whose problem is it really?

Locate the origin of the issue: Network operator, Internet, Service provider, Device or Local network?

Proving your Service

Show you are keeping up your end of the bargain. Whether you are an ISP, OEM or content platform.

Analysing sporadic outages

Continuously monitor to render all contributing factors visible at the time of the occurrence.

Digging deep

Find the root cause of issues even in today’s wild-west of smart home networks.
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Unleash self-help


Empower users to understand, manage and fix their own network and devices.

Don't miss out on upsell possibilities

Suggest new hardware or components based on objective measurements and effective needs.
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Don't send your field service unequipped

Send out field-service agents only for issues that cannot be solved remotely, based on pre-diagnostics.



Download the complete
use case description here

About us

is a product of WebToGo GmbH.

WebToGo is a global team with nationals from more than 10 Countries, a history of satisfied customers and deep industry insights.

Our mission is to provide lasting value in mobile-first customer support through true self-help solutions that drive processes from the device, empowering end-users and support agents regardless of constraints of device and platform.

We focus on product innovation and quality engineering, investing 80% of our budget into creating cutting edge technology and solutions.

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Headquarters

Germany
WebToGo GmbH
Rosenheimer Str. 139
Phone: +49 89 746 547 40
e-Mail: wenewa@webtogo.de

Imprint

Managing Director: Dr. Peter Michael Duesing
Register Court: Munich
Entry in HRB: 145688
VAT IdNr.: DE813656782